Munshi-gee is a Pakistani electricity bill assistant that helps users understand bills, charges, usage trends, and savings opportunities. This Privacy Policy explains how we collect, use, share, and protect user and device data when you use the Munshi-gee mobile app or website.
Information We Collect
Depending on how you use Munshi-gee, we may collect the following information:
- Bill images, PDFs, and extracted bill details: when you upload or scan an electricity bill, the file and extracted information may include customer name, address, reference numbers, meter details, units, charges, taxes, and billing history.
- Account and contact information: such as your name, email address, phone number, sign-in details, support messages, and account deletion requests.
- App usage and diagnostics: such as app interactions, feature usage, crash logs, performance data, device model, operating system version, app version, language settings, and approximate region.
- Camera and file access: only when you choose to take a photo, upload a bill, or select a PDF/image from your device.
How We Use Information
We use collected information to:
- Read and analyze electricity bills requested by the user.
- Generate bill summaries, reports, comparisons, and savings suggestions.
- Provide customer support and respond to account or data requests.
- Improve app accuracy, reliability, security, and user experience.
- Detect errors, abuse, fraud, or technical issues.
- Meet legal, regulatory, accounting, and security requirements.
Data Sharing
We do not sell personal data. We may share limited information with trusted service providers who help us operate the app, such as cloud hosting, authentication, analytics, crash reporting, customer support, and bill processing services. These providers are required to use the information only for the services they provide to Munshi-gee. We may also disclose information if required by law, to protect users, or to protect our legal rights.
Data Retention and Deletion
We keep personal data only for as long as needed to provide the app, maintain security, improve service quality, handle support requests, or comply with legal obligations. Users may request deletion of their account and associated data from the Delete Account page or by emailing [email protected]. Some records may be retained for a limited period where required for legal, security, fraud prevention, or backup purposes.
Children's Privacy
Munshi-gee is intended for household electricity bill management and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes a child has provided personal information, they can contact us at [email protected], and we will take reasonable steps to delete it.
Security
We use reasonable technical and organizational safeguards to protect user data from unauthorized access, misuse, alteration, and loss. No online service can guarantee absolute security, but we work to protect the information entrusted to us.
User Choices
You can choose not to upload a bill, deny optional permissions, request account deletion, or contact us for access, correction, or deletion requests. Some app features may not work without the data or permissions needed to analyze a bill.
International Processing
Munshi-gee may process information using service providers located in Pakistan or other countries. Where information is processed internationally, we use it according to this Privacy Policy and applicable data protection requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For privacy questions, account requests, or data deletion requests, contact us at [email protected].